Privacy Policy

Last Updated: Jan 4, 2019

All defined terms used below shall have the meanings set forth in Our Terms and Conditions. See Terms and Conditions. 

PolePedia, LLC., (“PolePedia,” “We,” “Us,” “Our”) is committed to protecting both the personal as well as business information you share and/or store with us. By using this website or any companion websites, you consent to this Privacy Policy, which applies to transactions and activities and data gathered through the PolePedia Website(s) and interaction you may have with its related Social Media accounts. Please review this Privacy Policy periodically as we may revise it without notice. 

This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, You accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site. 

We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to Us, and rely on a parent or guardian to assist you. 

Information Collection 

We collect information from you in several different ways on this Site.  

 

  • Registration and Ordering 

Before using certain portions of this Site or ordering products whether through Us or an affiliate or sponsor, you may be required to complete an online registration form. During registration, you will be asked to provide to Us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, gender, and credit card number. In addition, We may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If We encounter a problem when processing your order, your personal information may be used to contact you.  

  • Information We Collect Automatically 

We may also automatically collect information about you when you access or use the Site or transact business with Us, including: 

  • Transaction Information:  When you purchase or return a product through Our website, We may collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
     
  • Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
     
  • Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
     
  • Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
     
  • Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the “Use of Information” section below. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies. ”Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.You may choose to have your computer warn you each time a cookie is being sent, or you may even choose to turn off all cookies through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look to your browser Help menu to learn the correct way to modify your cookies. Do note, that if you turn cookies off, you may lose access to many features that make your experience on our website more efficient, and some of our services will not function properly. If you turn cookies off and are unable to place an order online through our website, you may still place orders over the telephone by contacting customer service.
     

Information Use and Disclosure 

 

  • Internal Use 

 

  • We use your personal information to process your order and provide you with customer service where applicable.  

 

  • We may internally use your tracking information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (i.e., marketing our services and content to you), and to determine general marketplace information about visitors to this Site.  

 

  • Communications with You 

We will use your personal information to communicate with you about this Site and your orders and deliveries. Also, We may send you a confirmation email when you register with Us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance or if major updates or events take place that affect your registration or participation on the Site.) Also, you may submit your email address for reasons such as sign up for email newsletters and special offers. If you submit your email address, We use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because We have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders. 

 

  • External Use 

Except as otherwise set forth below, We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone. 

 

We may disclose information to third parties that perform specific functions on Our behalf.  However, We will only disclose the information that is necessary for them to perform their service. 

 

We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders.  We will use industry standard security measures, including data encryption, when providing your credit card number to others. 

 

We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, We may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud. 

 

While We will not sell (or trade or rent) personally identifiable information to other companies as part of Our regular course of business. However, it’s possible that We might acquire or merge with or be acquired by another company or that We might dispose of some or all of Our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect. 

 

We may internally use or share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user. 

 

 

 

Data Security 

 

We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. 

 

European General Data Protection Regulation 

 

We have updated Our Privacy Policy to provide greater transparency and explain our compliance with the European General Data Protection Regulation (GDPR) for our European customers. If you’d like to request information about personal data we store about you, please contact us. 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. If you have registered an account with us, you can alter account information and details through your “Account Preferences” or “Account Settings” page(s). 

Additionally, if you are a European resident we note that we may process your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site.) Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States during order processing to fulfill the order. 

 

Opt Out/Corrections 

Upon your request, We will (a) correct or update your personal information; or (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing Us at [email protected] 

Please do not email your credit-card number or other sensitive information. 

 

E-mail List 

Visitors to the Website who register an account or engage with other site features, such as marketing programs and “members only” content, will be given a choice whether they would like to be included on our email list and receive e-mail newsletters from us. 

 

If you have opted-in to receive email newsletters from us, you may periodically receive communications including links to and information regarding sales, promotions, and other information that we believe you may find interesting or have opted into. 

 

If you have not opted-in to receive email newsletters from us, you will not receive these e-mails. 

 

How to Opt-Out of E-mail List 

 

If you would no longer like to receive email newsletters from us, you can unsubscribe by selecting the unsubscribe link located at the bottom of any of our promotional emails. 

 

Updates to this Policy 

If We change or update this Privacy Policy, We will post changes and updates on this page so you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from periodically you will know if the Privacy Policy has been changed or updated. If you have any questions about the Policy, please contact us at [email protected] 

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